ATAS3 / FAQ

FAQ

Understand account, payment, game and access questions with practical explanations, direct navigation and a consistent ATAS3 experience.

ATAS3 tutorial help

Answers for every guide.

Start with a quick answer, then open the matching illustrated tutorial for the complete step-by-step flow.

2121 illustrated guidesMore platform questions remain available below.
01

8 guides

Account & security

Verification, access recovery, credentials and linked bank accounts.

01How do I complete “Account Authentication”?

Follow this illustrated guide to complete Account Authentication securely. Review every image in sequence before confirming any account or payment changes.

Open the tutorial and follow every image in sequence. If your screen looks different, stop before confirming and contact Customer Services.

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02How do I complete “Recover Forgotten UID”?

Follow this illustrated guide to complete Recover Forgotten UID securely. Review every image in sequence before confirming any account or payment changes.

Open the tutorial and follow every image in sequence. If your screen looks different, stop before confirming and contact Customer Services.

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03How do I complete “Reset Forgotten Password”?

Follow this illustrated guide to complete Reset Forgotten Password securely. Review every image in sequence before confirming any account or payment changes.

Open the tutorial and follow every image in sequence. If your screen looks different, stop before confirming and contact Customer Services.

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04How do I complete “Reset Payment PIN”?

Follow this illustrated guide to complete Reset Payment PIN securely. Review every image in sequence before confirming any account or payment changes.

Open the tutorial and follow every image in sequence. If your screen looks different, stop before confirming and contact Customer Services.

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05How do I complete “Change UID Email”?

Follow this illustrated guide to complete Change UID Email securely. Review every image in sequence before confirming any account or payment changes.

Open the tutorial and follow every image in sequence. If your screen looks different, stop before confirming and contact Customer Services.

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06How do I complete “Change UID Phone Number”?

Follow this illustrated guide to complete Change UID Phone Number securely. Review every image in sequence before confirming any account or payment changes.

Open the tutorial and follow every image in sequence. If your screen looks different, stop before confirming and contact Customer Services.

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07How do I complete “Add Bank Account”?

Follow this illustrated guide to complete Add Bank Account securely. Review every image in sequence before confirming any account or payment changes.

Open the tutorial and follow every image in sequence. If your screen looks different, stop before confirming and contact Customer Services.

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08How do I complete “Delete Bank Account”?

Follow this illustrated guide to complete Delete Bank Account securely. Review every image in sequence before confirming any account or payment changes.

Open the tutorial and follow every image in sequence. If your screen looks different, stop before confirming and contact Customer Services.

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02

8 guides

Payments & activity

Top ups, withdrawals, transfers and account records.

09How do I complete “Account Top Up”?

Follow this illustrated guide to complete Account Top Up securely. Review every image in sequence before confirming any account or payment changes.

Open the tutorial and follow every image in sequence. If your screen looks different, stop before confirming and contact Customer Services.

View illustrated guide
10How do I complete “EZPay Top Up”?

Follow this illustrated guide to complete EZPay Top Up securely. Review every image in sequence before confirming any account or payment changes.

Open the tutorial and follow every image in sequence. If your screen looks different, stop before confirming and contact Customer Services.

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11How do I complete “S99 Top Up”?

Follow this illustrated guide to complete S99 Top Up securely. Review every image in sequence before confirming any account or payment changes.

Open the tutorial and follow every image in sequence. If your screen looks different, stop before confirming and contact Customer Services.

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12How do I complete “Withdrawal Guide”?

Follow this illustrated guide to complete Withdrawal Guide securely. Review every image in sequence before confirming any account or payment changes.

Open the tutorial and follow every image in sequence. If your screen looks different, stop before confirming and contact Customer Services.

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13How do I complete “Friend Transfer”?

Follow this illustrated guide to complete Friend Transfer securely. Review every image in sequence before confirming any account or payment changes.

Open the tutorial and follow every image in sequence. If your screen looks different, stop before confirming and contact Customer Services.

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14How do I complete “Scan to Transfer”?

Follow this illustrated guide to complete Scan to Transfer securely. Review every image in sequence before confirming any account or payment changes.

Open the tutorial and follow every image in sequence. If your screen looks different, stop before confirming and contact Customer Services.

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15How do I complete “View Transaction Record”?

Follow this illustrated guide to complete View Transaction Record securely. Review every image in sequence before confirming any account or payment changes.

Open the tutorial and follow every image in sequence. If your screen looks different, stop before confirming and contact Customer Services.

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16How do I complete “View Game Record”?

Follow this illustrated guide to complete View Game Record securely. Review every image in sequence before confirming any account or payment changes.

Open the tutorial and follow every image in sequence. If your screen looks different, stop before confirming and contact Customer Services.

View illustrated guide
03

5 guides

Currency & transfers

Wallet currencies, exchange settings and USDT transactions.

17How do I complete “Add Currency”?

Follow this illustrated guide to complete Add Currency securely. Review every image in sequence before confirming any account or payment changes.

Open the tutorial and follow every image in sequence. If your screen looks different, stop before confirming and contact Customer Services.

View illustrated guide
18How do I complete “Exchange Currency”?

Follow this illustrated guide to complete Exchange Currency securely. Review every image in sequence before confirming any account or payment changes.

Open the tutorial and follow every image in sequence. If your screen looks different, stop before confirming and contact Customer Services.

View illustrated guide
19How do I complete “Adjust Primary & Billing Currency”?

Follow this illustrated guide to complete Adjust Primary & Billing Currency securely. Review every image in sequence before confirming any account or payment changes.

Open the tutorial and follow every image in sequence. If your screen looks different, stop before confirming and contact Customer Services.

View illustrated guide
20How do I complete “USDT Top Up”?

Follow this illustrated guide to complete USDT Top Up securely. Review every image in sequence before confirming any account or payment changes.

Open the tutorial and follow every image in sequence. If your screen looks different, stop before confirming and contact Customer Services.

View illustrated guide
21How do I complete “USDT Withdrawal”?

Follow this illustrated guide to complete USDT Withdrawal securely. Review every image in sequence before confirming any account or payment changes.

Open the tutorial and follow every image in sequence. If your screen looks different, stop before confirming and contact Customer Services.

View illustrated guide

Good to know

FAQ

Practical help for withdrawals, bank accounts, web access, game downloads and connection issues.

WithdrawalsAccount accessGame downloadsConnection help
Need more help? →
01When I add an account for withdrawal, why does it show “request parameter is not legal”?

Here are two ways to resolve this issue:

  1. 1

    Clear your browser cache. If you are using the app, uninstall it, download it again and retry adding the account.

  2. 2

    Log in through the web link, add your bank account again and then submit the withdrawal request.

02What should I do if I cannot select an account when applying for a withdrawal?

Delete the bank account that cannot be selected, then add it again:

  1. 1

    Go to Me → Bank Account Number.

  2. 2

    Select Delete.

  3. 3

    Select Add bank account.

  4. 4

    Enter the complete account information and select Next.

Complete the CAPTCHA (OTP) verification

  • ↓Select Send Captcha.
  • ↓Get the OTP verification code from your SMS.
  • ↓Enter the correct OTP code to confirm the account.

After Success is displayed, submit the withdrawal request again.

03Why do Fast Track (Hong Leong Bank) orders sometimes fail?

Transactions may fail temporarily because of network or banking-system issues. After submitting the order, please wait patiently. The order should be completed within 30 minutes.

04What should I do if the withdrawal amount shows “Failed”?

Go to the Bank Account page, delete the current bank account and add it again. Then submit the withdrawal order one more time.

05Why do I see an “Inaccessible” page after opening the web-version link?

Clear your phone’s browser cache or try logging in with another browser. If the web version is still inaccessible, contact customer service for assistance.

06What should I do if “Download Game” in 918KISS opens a white screen?

Follow the illustrated steps below: install and connect the 1.1.1.1 WARP app, return to 918KISS, select Download and choose the correct version for your device.

Six-step Android guide for connecting 1.1.1.1 WARP and opening the 918KISS game download page
Connection and game-download walkthrough
07Unable to access the platform or game?
01 · DNS Solution1.1.1.1 DNS

When the local network cannot access the platform, enable 1.1.1.1 and then try logging in again.

02 · VPN SolutionTunnelBear VPN

When abroad, use TunnelBear VPN to obtain a Singapore, Malaysia or Taiwan IP address, then retry access.

Note

Access to each platform is determined by the user’s IP address. Follow all applicable local rules and regional restrictions.

ATAS3 Malaysia guide

A clearer way to explore account, payment, game and access questions.

Understand account, payment, game and access questions with practical explanations, direct navigation and a consistent ATAS3 experience.

01

Start with the essentials

Start with account, payment, game and access questions, then use the related ATAS3 links to explore the details that match your goal.

02

Check before you continue

Read the relevant steps in order, follow visible platform instructions and contact verified customer service if your screen looks different.

03

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